Conflict Resolution & Mediation

  • Mediation of disputes between individuals in a workplace or organization
  • Group mediation for intact teams and between units where disagreements exist
  • Training such as the class We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyond, delivered as a half- or full-day customized seminar. Combining an assessment such as the Thomas-Kilmann Conflict Mode Instrument, with face-to-face mediation, conflicting parties will seek information and consider the meaning of their disagreements, communicate their desires and convey mutual understanding of the dispute. Together they create options that are mutually beneficial, and make a commitment to a resolution, putting their conflict behind while keeping ongoing communication open to prevent future problems. When conflict occurs, the Emu Consulting mediation process offers results.