Live Seminars:

Complete course descriptions follow. Please Reach Out for rates and availability.  Download my newest seminar catalogue here.


Time Management: Creating Balance in Today's Workplace

Objective

To review current and best practices and provide key managers, supervisors, leads and other staff members with new skills to help focus on priorities, get organized and stay on track.  Participants will discover how to identify and attain long-term goals, both personally and professionally, and laser-focus activities on a daily basis to help manage priorities and reach these goals. 

Learn to recognize where time goes

  • Identify your top five personal time wasters and discover ways to control or eliminate them
  • Discover the time wasters that are consuming your day and how they affect your performance
  • Learn to deal with interruptions without damaging work relationships
  • Get organized and manage the deluge of e-mails, voice-mails, and other messages

Become a more effective leader

  • Use Covey’s Time Management Matrix to lead and model a more balanced life
  • Delegate to gain control of your day
  • Discover how to move from crisis management and putting out fires, to the discipline of organized and prioritized activities
  • Make the most of meetings with best practices, tips, and techniques

Plan and implement life balance techniques that reflect your values

  • Review the historical progress of time management from simply making lists, to making value-based decisions on how to spend time
  • Define and focus your priorities, both business and personal
  • Practice staying on track by planning your daily events
  • Redesign your day so you can restore balance in your life

Designed for key managers, supervisors, leads and all employees and staff members who want to be more productive every day.


 

Time Management Skills Coaching 

Skills Coaching includes observation, feedback, and ongoing skill-building in the area of Time Management and Work-Life Balance.  As a follow-up to the earlier training session titled Time Management: Creating Balance in Today’s Workplace, any prior participant, or interested employee, may choose to receive coaching in support of their ongoing efforts to use the tools and apply the principles covered in the workshops.

Highlights, Specifics, and Considerations of Time Management Skills Coaching:

  • Any of the prior participants in the class Time Management: Creating Balance in Today’s Workplace are invited and encouraged to seek coaching.
  • Employees who did not take the original workshop may also receive coaching as an introduction to the tools and principles covered in the workshop.
  • Coaching sessions involve individualized instruction, specific recommendations, additional tools and principles, and practice activities created for the unique needs of each participant.
  • Coaching participants will deepen their understanding of time management principles, focus their attention on the best practices for their personal balance needs, and increase their knowledge and ability to utilize selected time management tools.
  • Time Management Skills Coaching helps to support new habits and attitudes through a direct, individualized, one-on-one intervention designed to assess and address the specific needs of the coaching participant.
  • Coaching sessions are scheduled in 30-minute blocks; participants may schedule one or more block at a time; an employee who did not take the original workshop will need to schedule a minimum of 60 minutes for their first coaching session
  • Coaching sessions will be held in a conference room at a selected location.  A minimum of four (4) hours of coaching must be scheduled on a given day, thus permitting four to eight individual sessions on that date.

 

THE POWER OF GRATITUDE: HOW & WHY TO MAKE EVERY DAY A GRATEFUL DAY

For anyone who seeks to make the most out of each day, an 'attitude of gratitude' can make all the difference.  Join Doug Gertner, The Grateful Dad®, to learn why and how to 'have a grateful day.'  This session provides hands-on experience to appreciate and document all that there is to be grateful for on a daily basis, with tools, techniques, and exercises to pug-in and pump up gratitude on purpose and in practice. There truly is a business case for gratitude and anyone can profit from being grateful every day.

During this workshops participants will:

  • Learn the 5 greatest possible rewards of daily gratitude
  • Hear how 'My Year of Living Gratefully' changed everything
  • Review gratitude research from the field of positive psychology
  • Review, brainstorm, plan programs for a more grateful workplace
  • Reflect on the many ways everyone is grateful every day
  • Make a Business Case for Gratitude
  • Practice Daily Gratitude journaling

 

Coaching & Motivating Individual Performance

Employee development and retention is critical to the success of any organization, and it begins with every manager and supervisor.  Participants who attend this training session will learn how to define, assess and describe effective coaching skills for motivating every employee, and will also learn to apply a theory and model in actual coaching situations.  This interactive session will assist participants in creating an action plan for employee coaching designed to be integrated with performance appraisal and documentation.

Participants will:        

  • Define and Describe Effective Coaching
  • Assess and Discuss Existing Coaching Skills
  • Learn a Model for Coaching Employees
  • Apply Theory and Model to Actual Situation
  • Compare Documentation and Discipline
  • Brainstorm Best Practices for Motivation
  • Create an Action Plan for Coaching an Employee

Target Audience: Managers, supervisors, team leaders, and lead workers seeking ways to address and enhance employee performance through good coaching and effective documentation.


 

From Resistance to Commitment: Understanding & Managing Change

The only thing that’s certain is change.” Change is everywhere, it’s constant, and it can cause confusion and difficulty for employees as they encounter change, and for their managers and an organization in the process of implementing change. Whether it’s a new departmental policy or procedure, an updated software system, or the latest directive from upper management or city council, being prepared for a change makes the difference in achieving productivity and success. This seminar begins with a general examination of the dynamics of change, offers a model for what to expect from employees when changes are introduced, and guides participants in planning for smooth transitions in future situations.

Participants will:

  • Reflect on Changes in their Work and Life
  • Explore the Dynamics of Change
  • Learn a Model for Understanding Change
  • Apply Theory and Model to Actual Situation
  • Create a Personal Action Plan for Managing Change

The way to get good ideas is to get lots of ideas and throw away the bad ones. ~ Linus Pauling, American chemist

Target Audience: Anyone for whom change is a frequent or pressing issue.


 

Leadership: Skills and Strategies for Achieving Personal Authenticity

In his brand new book The 8th Habit, Steven Covey asserts “the overwhelming majority of people definitely have leadership potential.”  The successful 21st century leader begins by finding their own voice and inspiring others to find theirs.  This newly designed course offers participants opportunities to reflect on core values that inform their leadership, and to learn skills and strategies for achieving success.  Every participant receives a copy of Creating Authenticity: Meaningful Questions for the Minds & Souls of Today’s Leaders by Greg Giesen.

At the conclusion of this class, participants will be able to:

  • Explain the difference between managers and leaders in their focus, vision, activities and skills.
  • Clarify personal values, identifying what values each participant feels are necessary to become more professional and stronger leaders.
  • Identify the characteristics of leaders; matching them to personal areas of excellence and areas for improvement.
  • Discuss personal, professional, and public role models. 
  • Assess personal leadership qualities. 
  • Apply Appreciative Inquiry (AI) methodology, a positive way of facilitating change in an organization or on a team.
  • Practice the application of Appreciative Inquiry in a leadership role to demonstrate how it can be applied to a team.
  • Practice leader communication skills: sharing vision, building relationships and trust, sharing power and working collaboratively.
  • Explore ways to inspire their “leadership voice” and motivate others to develop their own leadership characteristics.

 

We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyond

Face it, humans often disagree, and conflict is typically an unwelcome aspect of everyday life.  Participants in this class will explore the dynamics of conflict, discover their own preferred style for dealing with conflict, create a personal conflict case study, and learn and apply a six-step model for conflict resolution with an emphasis on maintaining relationships with those whom they may disagree.

Seminar Objectives

  • Understanding the Nature of Conflict
  • Understanding Your Own Conflict Style 
  • Resolving Conflict in the Workplace 
  • Additional Case Studies and Action Planning
  • Customized Case Study Activity (optional)

Additional Details

  • May be offered as a stand-alone, half-day or 2/3-day session
  • May be combined with Communication Skills to create a full-day course

 

Workplace Communication Skills: Discovery Listening and The Gift of Feedback

This two-part workshop introduces participants to some new approaches to a couple of basic skills of interpersonal communication.  Key concepts for assertive messages are covered so participants will learn and practice, and leave the session with greater focus on dialogue and discovery.

Part I: Listening to Discover

The power of listening is not to be underestimated; the art of listening requires regular practice to refine our skills.  This workshop follows the advice of Stephen Covey who notes that ‘highly successful people,’ will “seek first to understand, and then to be understood.”  We will explore and practice powerful tools to deepen our listening in order to discover what others really feel, need, and desire, and how to begin the process of effective communication with staff, co-workers, and others.

Part II: The Gift of Feedback

Successfully delivering your message to another person is a lot like giving them a gift: they must accept what you have to say, then it’s their choice what they’ll do with your message.  This innovative workshop will cover tested techniques for communicating assertively in even the most difficult situations, and increasing your chances of a mutually satisfying outcome for yourself and the other person.  Bring a real-life “communication challenge,” and leave with a high-probability strategy for successful resolution.

Additional Details

  • Half- or 2/3-day course involves several practice activities

  • Every participant completes a Communication Style Assessment

  • Class is appropriate for all levels of the organization

May be tailored to manager/supervisor or front-line employee communication concerns, or delivered to a combination of each


 

Pump It Up! ~ Building Customer Relations from the Inside, Out

In today’s competitive marketplace, every customer matters.  Gaining and retaining loyal customers is the key that every business and employer seeks, and we soon realize that, potentially, everyone is our customer.  Doug Gertner offers a unique, client-tested approach to training for success with customers.  Our core belief is that where customers are concerned, it is relationships that really matter.  From this starting point, we guide class participants though a series of ideas and activities that re-define the customer and PUMP UP every customer relationship, inside and outside of the organization.

Participants in Pump It Up! Building Customer Relations from the Inside, Out will:

  • Remember and recount their best and worst customer experiences
  • Understand that relationships are the key to customer success
  • Assess their best practices and skill development areas with customers
  • Redefine who their customer really is
  • Learn the Five Things that Every Customer Wants
  • Practice important customer communication skills
  • Explore how to create ‘Raving Fans’
  • Create an action plan for building better customer relation

Pump It Up! Building Customer Relations from the Inside, Out features numerous video clips from major motion pictures to bring home the learning points and add some variety and fun!


Stand Up for Diversity: An Experiential Examination of Multiculturalism in the Workplace

This Diversity training session focuses on issues of awareness and respect, providing a review of legal issues and reflective learning activities that permit participants to draw on their own experience in order to integrate the content with their work relationships.

Participants will:

  • Interact using ‘Cultural Pursuit’ Activity
  • Explore Origins of Workplace Diversity Laws
  • Reflect on Personal Cultural Experiences
  • Review Inter-Cultural Developmental Model
  • Participate in ‘Stand Up’ Learning Exercise

 

Appreciative Inquiry: How to Stay Positive & Solve Problems

 

Appreciative Inquiry lets leaders and groups cooperatively explore what is working well in an organization, and plan and implement further positive action. The process encourages change in other areas of the organization that may not be functioning as well. AI involves interviewing creating shared goals to focus an organization’s productive energy towards mutually positive outcomes. Planned exercises in visualizing “what could be” are directed toward defining objectives, and goals are implemented by creating concrete steps to putting agreed upon changes into practice. The AI method inspires mutual imagination, innovation and creative thinking, to side-step habitual obstacles and ineffective ways of thinking about challenging issues, promoting positive action.

Doug Gertner offers organizations, teams and workgroups a step-wise process to learn and use Appreciative Inquiry to address any problems, issues, or changes they face.

First we will ask: What are the existing assumptions about our task?  Regarding the Assumptions you generate, we will then:

  •  Establish an understanding of how assumptions can limit change.
  • Let the basic assumption about your task be that it is a mystery to be embraced.

We then learn and go through the five steps of Appreciative Inquiry:

  • INQUIRE:  Appreciating and Valuing the Best of ‘What is’
  • IMAGINE:  Envisioning ‘What Might Be’
  • INVESTIGATE:  Dialoguing about ‘What Should Be’
  • INNOVATE:  Create a Vision of ‘What Will Be’
  • IMPLEMENT:  Navigate the changes according ‘What Is Happening’

Participants leave this session with actionable steps to build on their existing success and reach new heights in any aspect of their endeavors. Staying positive, building on the best of what is, innovating and implementing the best possible approach to a situation.


 

Understanding and Managing Stress…Before It’s Too Late

Stress is a reality for most everyone at one time or another. It can take its toll on productivity, profit, and our health. Participants in this class will examine sources of stress in their lives, learn, and practice several techniques for reducing their stress. An individual stress management plan, and a progressive relaxation session conclude this class.

Participants will:

  • Identify and Understand their primary sources of stress
  • Practice stress reduction activities
  • Create a Stress Reduction Plan

Target Audience: Anyone who is experiencing stress in their life and work

 


 

GO TEAM!: Fundamentals of Teamwork and Teambuilding

Teamwork is the key to workplace productivity, and developing high-performance teams can make or break an organization.  In this fast-paced, full- 2/3- or half-day workshop, participants learn and practice the essential elements for team success via class lecturette and customized experiential activities.

Participants will:        

  • Define Teamwork and Teambuilding
  • Reflect on their Experience with Teams
  • Understand Team Decision-Making Models
  • Explore several Teambuilding activities
  • Design a Team Intervention for an actual work group/team 

Target Audience: Anyone who leads or belongs to a work group or team.

Highlights:

  • Offered as a full-, 2/3-, or half-day experiential learning session
  • Ideal for mixed participants or intact work-groups and teams
  • Combines theory-based foundation with hands-on activities
  • Take-away includes ‘how-tos’ plus team action plan

 

Stand & Deliver: Fast Track Presentation Skills

For some, there is no greater fear than speaking to a group. For others, the ability to give an effective presentation is essential to career success. This class provides a framework and hints for great presentations, and allows plenty of time to practice skills and receive gentle, helpful feedback. (NOTE: This class differs from Training to Train Adults and Anyone by focusing on stand-up skills rather than design/delivery/evaluation.)

Participants will:

  • Assess their current comfort with presenting
  • Learn a simple structure for any presentation
  • Review key tips for successful speaking
  • Practice several types of presentations
  • Receive multiple forms of feedback 

Target Audience: Anyone wishing to improve their speaking and presentation skills. *Note: Individual coaching of presenters is also available.


 

Training to Train Adults and Anyone

Designing and delivering successful training sessions begins with understanding how adults learn. That's where we start in this accelerated session that'll have you up and training before you know it

Participants will:

  • Understand How Adults Learn
  • Explore the Five Steps of Design, Delivery and Evaluation
  • Deliver a Sample Training Module
  • Receive Feedback and Design Evaluation Tools

Target Audience: Anyone who delivers training to adults and seeks to expand and improve these skills. *Note: Individual coaching of trainers is also available.


 

Facilitating Groups & Teams The Easy Way

From the Latin word meaning “to make [a process] easy,” facilitation is the art of assisting a group or team to get from where they are to where they want to be. This session provides methods and skills for leading meetings, working with teams, and facilitating groups to help them get where they want to go. Includes demonstrations, activities, and hands-on practice opportunities.

Participants will:

  • Observe Facilitation Demonstration
  • Define Facilitation and their Experience with it
  • Learn several Key Facilitation Skills
  • Practice Key Facilitation Skills
  • Design a Facilitation for their actual work group/team

Target Audience: Anyone who leads or participates in groups or meetings.


 

Balancing Work and Personal Life: You CAN Have It All!

Whoever said “you can’t have it all” was not looking at life from a positive, clear, and planful perspective. By clarifying what’s most important in our lives, and reflecting on how we have learned to get our deepest values and needs met, it is possible to move toward leading a life that is at once well-balanced, satisfying, and also highly productive. This course guides participants in a “life-planning” process that will aid them in bringing new balance into all aspects of their lives, including work, family, and community.

Participants will:

  • Reflect on their Key Work and Life Roles
  • Explore their Core Values and Beliefs
  • Utilize a System for Balancing Priorities
  • Create a Personal Action Plan for Work/Life Balance

Target Audience: Anyone seeking greater balance in their life.


 

Meeting Management Made Easy: Planning for Productivity

  • On an average day, there are 17 million meetings in America.

  • 60% of meeting attendees take notes to appear as if they’re listening.
  • Nine out of ten people daydream during meetings!
  • Senior managers may spend five hours daily leading or attending meetings.
  • Better planning, management, and evaluation of meetings saves time and increases productivity of individuals and organizations!

Participants will:

  • Identify Challenges of Meeting Management
  •  Answer the question “to meet or not to meet?”
  • Discover the 8 different types of meetings and 5 different roles in meetings
  • Learn the importance of setting norms and ground rules for every meeting
  • Cover a comprehensive process for planning every meeting
  • Complete the Meeting Planners Worksheet and a Standard Agenda form
  • Explore Strategies and Best Practices for “When Good Meetings Turn Bad”
  • Do an activity on Managing Behaviors and Difficult Situations in Meetings
  • Practice Meeting Planning Methods, Tactics, and Techniques
  • Understand the Importance of Evaluating Every Meeting
  • Review Sample Forms for Planning, Logistics, Agendas, Summary, and Evaluation of any meeting
  • Create a Personal Action Plan for More Effective Meetings

 

Doing Delegation: Empowering Others & Freeing Up Time

If you spend more time worrying about delegating than actually doing so, this workshop will…

…help you define and understand what delegation is and why it’s so important

…assist you in deciding what to delegate, to whom, and how to follow-up

…identify barriers to be overcome in delegating tasks to others

…practice simulated delegation activities and plan for the real thing

With these simple strategies and guidelines for the process of delegation you will find the many benefits of personal development and organizational effectiveness that come from empowering others and freeing up time.

  • Offered as a full- 2/3- or half-day for anyone who needs help delegating
  • Interactive session involves participants in several learning activities
  • Practice and Planning components permit immediate take-aways
  • Ideal for directors, managers, supervisors, and leads

 

Managing & Motivating a Multi-Generational Workforce

For the first time in our history, four distinct generations are present in the workplace. This makes it imperative that each of us learns to recognize and understand the unique needs of different generations in the workforce. A generation is defined as a group of individuals born and living about the same time, a peer group within an entire society, sharing common experience, attitudes, and behaviors. Generational differences often impact a work environment, and may create rifts among co-workers. Participants in this highly interactive workshop session will spend time exploring and understanding of how communication and motivation may differ among generations. Class activities offer skills to more effectively work across the different generations.

Participants will:

  • Explore Current Workplace Generations
  • Create Strategies to Understand, Serve, & Motivate Staff, & Customers
  • Align their Understanding of Generations with Organizational Values 

Opening Assumption:  If this information is used to pigeonhole people it risks becoming a dangerous weapon.  When it is used to educate and ask ourselves “How can I be more effective in serving customers (internal and external)? it can be an extremely valuable tool.


 

DOUG GERTNER'S WORKPLACE PERFORMANCE PACKAGES ~ the classes you need at a price you’ll like

~ pick a package and take 20% off when booked! ~

Management & Supervisory Excellence

  • Coaching and Motivating Individual Performance 
  • Workplace Communication Skills: Discovery Listening and The Gift of Feedback 
  • We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyond 

Productivity Package

  • Time Management: Creating Balance in Today's Workplace
  • Meeting Management Made Easy: Planning for Productivity 
  • Delegation: An Unlimited Method to Multiply Time for Achieving Results 
  • One-on-One Coaching ~ optional 

Balance Package

  • Balancing Work and Personal Life: You CAN Have It All! 
  • From Resistance to Commitment: Understanding & Managing Change 
  • Understanding and Managing Stress…Before It’s Too Late 
  • One-on-One Coaching ~ optional 

Human Relations Package

  • We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyon 
  • Workplace Communication Skills: Discovery Listening and The Gift of Feedback 
  • Stand Up for Diversity: An Experiential Examination of Multiculturalism in the Workplace 

Professional Presentations Package

  • Stand & Deliver: Fast Track Presentation Skills 
  • Training to be a Trainer of Adults and Anyone 
  • One-on-One Coaching ~ highly recommended 

Team Tune-Up

  • GO TEAM!: Fundamentals of Teamwork and Teambuilding 
  • Facilitating Groups & Teams The Easy Way 
  • ‘Overcoming the 5 Dysfunctions of a Team’ (process based on Patrick Lencioni) 

Custom Package

  • Create your own Performance Package
  • Choose from any three Management and Employee Training topics 
  • Receive a 20% discount on pricing when package is booked
 

THE PERSONAL IS PROFESSIONAL: CORE VALUES AND THE KEYS TO WORKPLACE SUCCESS

A Seminar That Explores and Aligns Your Deepest Beliefs to Create Greater Productivity and Satisfaction at Work and Beyond

What matters most to you? Why does that matter at work? What is the source for your workplace success? How can you be more satisfied and productive every day, in all aspects of your life? Are you aligned?

At our core, each of us holds fast to a set of values. These core beliefs are long held, they are few in number, and yet we will defend them at all costs. Core Values are what motivate us to act, and they represent the highest self we hope to bring to every situation. In this new seminar, Doug Gertner Workplace Seminars & Solutions offers a step-by-step process to enumerate and clarify your core values, and to assist in understanding how your deepest beliefs can turn every day into a more productive and satisfying experience, at work and beyond.

During this interactive seminar, participants will:

  • Define the meaning, purpose, and place of “values” in daily life and work
  • Practice creating a life and work that reflects your best self
  • Reconcile conflicting values and begin to ‘walk your talk’
  • Reflect on how to bring more of what matters most into every day
  • Align your personal and professional values
  • Experience values-based decision-making
  • Explore the expressed and inherent values of your workplace
  • Engage in an individual process of personal values clarification
  • Understand what distinguishes core values from peripheral beliefs

Participants leave this session with actionable steps for aligning and benefiting from values clarification.

Target Audience: Anyone who seeks greater alignment, productivity, and satisfaction in their work and life.

The greatest predictor of success is alignment. ~ Edgar Papke, Author and Executive Coach

 

WORKING MINDS: SUICIDE PREVENTION IN THE WORKPLACE

  • Has your organization experienced an attempt or suicide by an employee or someone related?
  • Have mental health concerns arisen within your workplace?
  • When was the last time you trained your people on these issues?

Working Minds: Suicide Prevention in the Workplace, presented in collaboration with Carson J Spencer Foundation, provides businesses and organizations with the tools and resources to identify and respond when friends, family members, or co-workers are experiencing mental health issues, or suicidal thoughts or feelings. A National Best Practice Registry suicide prevention program, the goal of the training is to give simple tools for a healthy workplace.

Working Minds is designed to help workplace administrators and employees better understand and prevent suicide. The program helps workplaces appreciate the critical need for suicide prevention while creating a forum for dialogue and critical thinking about workplace mental health challenges. The program builds a business case for suicide prevention while promoting help-seeking and help-giving. Several interactive exercises and case studies assist employers and their staff apply and customize the content to their specific work culture. Doug Gertner Workplace Seminars & Solutions is a certified Working Minds trainer. Doug has presented this program to hundreds of managers, supervisors, and in employees in the workplace.

Program content is divided into four chapters:

  • Suicide Prevention in the Workplace
  • What to Do When Someone is Suicidal
  • Conversations About Suicide and Mental Health
  • Suicide Postvention - what to do after a death or attempt

Seminar Objectives

At the end of training, Working Minds participants will have:

  • Increased awareness of suicide prevention.
  • Increased capacity for dialogue and critical thinking about workplace mental health challenges.
  • Increased ability to promote help-seeking and help-giving in the workplace.